Privacy Policy

Privacy Policy

A2BTraining.co.uk is dedicated to ensuring the protection of your privacy. If you have any inquiries or concerns regarding the usage of your Personal Data, please do not hesitate to contact us at info@A2BTraining.co.uk, and we will be more than happy to assist you.

By accessing this website and/or utilizing our services, you are providing your consent for the Processing of your Personal Data in accordance with the guidelines outlined in this Privacy Policy.

This Privacy Policy constitutes an integral component of our Terms and Conditions. By accepting the Terms and Conditions, you are simultaneously agreeing to abide by this Policy. In the event of any conflict between the terms stipulated in the Terms and Conditions and those in the Privacy Policy, the latter will take precedence.

Data Protection Principles

We are committed to adhering to the following data protection principles:

  • Lawful, Fair, and Transparent Processing: Our processing activities are conducted in a lawful, fair, and transparent manner. We always ensure that there are legal grounds for our processing activities and we respect your rights before processing any personal data. Upon request, we are more than willing to provide you with information regarding our processing activities.
  • Purpose Limitation: Our processing activities are strictly limited to the purpose for which personal data was gathered. We ensure that the data we process aligns with the intended purpose for its collection.
  • Minimal Data Processing: We only collect and process the minimum amount of personal data necessary for any given purpose. We exercise caution to only handle the essential data required for our operations.
  • Limited Storage Duration: Your personal data will not be stored for a duration longer than necessary. We have established specific time limits for the retention of your data, ensuring it is retained only for as long as required.
  • Accuracy: We are dedicated to maintaining the accuracy of the data we process. Efforts are made to ensure that the data we hold is up-to-date and accurate.
  • Integrity and Confidentiality: We employ stringent measures to guarantee the integrity and confidentiality of the data under our control. Our utmost priority is to safeguard the confidentiality and integrity of the personal data entrusted to us.

Data Subject’s rights

The Data Subject is entitled to the following rights:

  • Right to Information: You have the right to know if your Personal Data is being processed, the data’s origin, purpose, and the entities involved in its processing.
  • Right to Access: You can request and obtain a copy of your Personal Data, ensuring transparency in our records.
  • Right to Rectification: You can request correction or deletion of inaccurate or incomplete Personal Data.
  • Right to Erasure: Under specific circumstances, you can request the deletion of your Personal Data from our records.
  • Right to Restrict Processing: You can restrict the processing of your Personal Data under certain conditions.
  • Right to Object: You can object to the processing of your Personal Data, especially in cases of direct marketing.
  • Right to Object to Automated Processing: You can object to automated processing, including profiling, and avoid decisions based solely on automated processing outcomes. This right can be exercised if the profiling produces legal effects concerning you.
  • Right to Data Portability: You can obtain your Personal Data in a machine-readable format or request a direct transfer from one Processor to another, if feasible.
  • Right to Lodge a Complaint: If your request under the Rights of Access is refused, we will provide a reason. If dissatisfied with the handling of your request, please contact us.
  • Right to Supervisory Authority Assistance: You have the right to seek help from a supervisory authority and explore legal remedies, including claiming damages.
  • Right to Withdraw Consent: You can withdraw your consent for the processing of your Personal Data at any time.

Data we gather

Information you have provided us with

The data you have furnished us with includes details such as your email address, name, billing address, home address, and other pertinent information crucial for delivering products/services or enriching your customer interaction with us. We retain this information to enable you to comment or engage in various activities on our website, encompassing particulars like your name and email address.

Information automatically collected about you

This encompasses data automatically stored through cookies and other session tools, such as your shopping cart details, IP address, and shopping history (if applicable). We utilise this information to enhance your customer experience. When you utilise our services or browse our website, your activities may be logged for analysis and improvement purposes.

Publicly available information

We may collect publicly available information about you.

Data Sources (places we gather data)

Phone

Data Sources: Customer bookings and inquiries. Collected Data: Name, contact number, business addresses (please note, this data is not shared; information is stored on Google Calendar). Data Usage: To facilitate customer bookings, and to provide relevant products and services to customers through email, text messages, and phone communication.
Data Sharing: Contact numbers are shared with TextLocal.com for sending text message offers, while email addresses are shared with Mailchimp for the purpose of sending special offers via our mailing list.

Email

Data Sources: Customer bookings and inquiries.
Collected Data: Names, addresses, emails, contact numbers, booking information.
Data Usage: To process customer bookings and provide tailored products and services to customers via email, text messages, and phone communications.
Data Sharing: Contact numbers are shared with TextLocal.com for sending text message offers, while email addresses are shared with Mailchimp to distribute special offers through our mailing list.

Website

Data Sources: We collect data on customers’ browsing habits, obtain customer names, phone numbers, and emails when processing bookings, and acquire email addresses through our mailing list.
Collected Data: Names, addresses, emails, contact numbers, booking information.
Data Usage: We use the data to facilitate customer bookings and provide tailored products and services via email, text messages, and phone communications. Customers have the option to request deletion of stored website data, and specific customer requests are honored for all other stored data.
Data Sharing: We share data with Google to monitor website traffic, Textlocal.com to send text offers, Mailchimp to send email offers, and One Signal to deliver offers directly to customers’ web browsers.

Training BRITTOp

Data Sources: Data is derived from the written documentation necessary for accredited training.
Collected Data: Names, addresses, emails, contact numbers, health declarations.
Data Usage: The collected data is securely stored in a locked office at A2B Training and serves as proof, if needed, of accredited training records. Email addresses and contact numbers are used to send offers on products and services tailored to each learner.
Data Sharing: Data is shared with BRITTOp for accredited training documentation. For more information, please refer to BRITTOp’s privacy policy by clicking here.

How we use your Personal Data

We utilise your Personal Data for the following purposes:

  • Providing our services, which includes activities like registering your account, delivering products and services as per your requests, and communicating with you about promotional items and service changes.
  • Enhancing your overall customer experience.
  • Fulfilling our legal or contractual obligations.

We process your Personal Data based on legitimate grounds and/or your consent. When entering into a contract or fulfilling contractual obligations, we process your Personal Data for the following reasons:

  • Identifying you as a customer.
  • Providing you with services or offering products.

Engaging in communication, whether for sales or invoicing purposes.
In accordance with our legitimate interests, we process your Personal Data for the following purposes:

  • Sending you personalised offers, both from us and our carefully selected partners.
  • Administering and analysing our client base, including purchasing behaviour and history, to enhance the quality, variety, and availability of the products and services we offer.
  • Conducting satisfaction questionnaires.

Unless you have indicated otherwise, we consider it within our legitimate interest to offer you products or services similar to your previous purchasing history and browsing behaviour.

With your explicit consent, we process your Personal Data for the following purposes:

  • Sending you newsletters and promotional offers, sourced from both us and our carefully selected partners.
  • Any other purposes for which we have sought and obtained your consent.

We process your Personal Data to fulfil obligations imposed by law and to utilise options provided by legal regulations. We retain the right to anonymise the Personal Data collected and utilise such data. Data beyond the scope of this Policy will only be used when it is anonymised. Your billing information and other collected details are stored for the duration necessary for accounting purposes or other legal obligations, not exceeding 5 years.

We may process your Personal Data for additional purposes not explicitly stated here, provided they are compatible with the original reason for data collection. In such cases, we ensure that:

  • The connection between the purposes, context, and nature of Personal Data is suitable for further Processing.
  • Further Processing does not harm your interests.
  • Appropriate safeguards are in place for Processing.

We will inform you of any additional Processing and purposes as required.

Who else can access your Personal Data?

We do not disclose your Personal Data to individuals who are not affiliated with us. On certain occasions, we may share your Personal Data with our trusted partners. This sharing is done either to facilitate the provision of services to you or to enhance your overall customer experience. Our data sharing partners include:

Our processing partners:

BRITTOp stores your data to provide accredited certification and register you on their national database.

Our business partners:

BRITTOp retains your data to issue accredited certification and enrol you in their national database.

Connected third parties:

BRITTOP retains your data to provide accredited certification and register you on their national database. Additionally, Facebook, Google, and Trustpilot are utilised to promote A2B Training and enable customers to provide feedback.

We collaborate solely with processing partners who can guarantee an adequate level of protection for your Personal Data. Your Personal Data may be shared with third parties or public officials when there is a legal obligation to do so. Additionally, we may disclose your Personal Data to third parties if you have provided consent or if there are other legal justifications for such disclosure.

How we secure your data

While we make every effort to ensure information security, we cannot provide an absolute guarantee. Nevertheless, we commit to promptly informing the appropriate authorities in the event of data breaches. If there is a threat to your rights or interests, we will notify you as well. We will exert all reasonable efforts to prevent security breaches and cooperate fully with authorities in case of any breaches.

Children

We have no intention of collecting information from children or knowingly doing so. Our services are not targeted towards children.

Cookies and other technologies we use

We utilise cookies and/or similar technologies to analyse customer behaviour, manage the website, track user activity, and gather information about users. This is done to personalise and enrich your experience with us.

A cookie is a small text file stored on your computer, containing information that aids in website functionality. These cookies are accessible solely by our website. You can manage your cookies at the browser level; however, disabling cookies might limit your access to certain functions.

We use cookies for the following purposes:
  • Necessary cookies: These essential cookies enable crucial features like logging in and do not gather personal information.
  • Functionality cookies: These cookies enhance user convenience and enable personalised features. For example, they may store your name and email in comment forms to save you from re-entering this information.
  • Analytics cookies: These cookies track website usage and performance, helping us improve our services.
  • Advertising cookies: These cookies deliver relevant ads and limit how often you see them. Placed with the website operator’s consent, they share your visit data with organisations such as advertisers. Targeting or advertising cookies are often linked to site functionality provided by other organisations.

You can manage stored cookies through your browser settings. Alternatively, you can control some 3rd party cookies using privacy platforms like optout.aboutads.info or youronlinechoices.com. For comprehensive cookie information, visit allaboutcookies.org.

We utilise Google Analytics to measure website traffic, subject to Google’s Privacy Policy. To opt out of Google Analytics tracking, visit the Google Analytics opt-out page.

In Case of Data Loss

If data loss occurs, Data Protection Officer will promptly contact customers within 24 hours to inform them about the incident and explain the circumstances of the data loss. A2B Training will conduct a thorough review of the systems responsible for the loss following such an incident.

Contact Information Data Protection Officer

For inquiries related to the processing of your Personal Data, your rights, or this Privacy Policy, please reach out to our Data Protection Officer at info@a2btraining.co.uk

Supervisory Authority

Email:
Phone: